We apply account conditions alongside the specific rules of the promotion you choose. This summary highlights amounts, qualification and withdrawals; consult the full conditions shown with your account and selected offer for their complete wording.
Establishing an eligible account
You must be 18 or over. We allow a single account per person; that restriction also covers household, e-mail, phone number and IP address. Give accurate personal details and keep them consistent with evidence submitted during verification.
Requested evidence covers identity, residential address and the payment method. We sometimes ask for evidence explaining where funds originate. Supply documents within 30 days of a request. Verification must precede the first payout.
Activating the deposit stage
Our welcome stages relate to deposits one through four. A qualifying deposit starts at £20, with Skrill and Neteller excluded. Activate the relevant stage in My Bonus before placing a stake using that deposit. Standard welcome activation requires no code.
We apply 20x to the combined deposit and welcome match. Each stage has 10 days, and the maximum stake during an active bonus is £100. Only one bonus may remain active. A withdrawal request voids the offer; cancellation through the profile removes the bonus balance.
Separating stakes from releasable money
Eligible game contributions determine wagering progress. Slots contribute 100%; live games generally contribute 10%, with named exceptions and exclusions in the published rules. Standard table and card games contribute 0%.
The bonus release limit is 10x its amount. Free-spin winnings require 40x; their release cap is £50 for allocations up to 50 spins, or £100 for larger allocations.
Requesting money from the account
Deposits require 1x turnover before withdrawal; otherwise a 10% fee applies. We return funds through the original payment route. No more than three withdrawal requests may be pending. Finance reviews requests within up to three business days, and the applicable VIP level sets the monthly ceiling.
For questions about these conditions or a complaint, contact our live chat or support inbox.